Mapping Human Oriented Information to Software Agents for Online Systems Usage
نویسنده
چکیده
This subject area, involving anthropomorphism at the user interface as part of a feedback agent(s), is currently surrounded with controversy. The Computer Science community is divided on this issue, where they are either for (e.g. (Agarwal 1999; Cole, Massaro et al. 1999; Dertouzos 1999; Guttag 1999; Zue 1999)) or against, (e.g. Shneiderman in (Shneiderman 1992; Bradshaw 1997)) anthropomorphism at the user interface. However, they do not provide concrete enough evidence for their stance. The experiment described in this paper aims to begin to resolve this issue, particularly with respect to effectiveness and user approval. The experiment (involving UNIX commands) falls within one broad area or 'strand' of software. This is software for online systems usage.
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